IndiGo on Monday said it has been holding daily meetings of a Crisis Management Group (CMG) set up on December 4 to address the ongoing operational disruptions that have affected thousands of passengers across India. The airline highlighted that the group is working around the clock to restore services and manage passenger concerns.

According to IndiGo officials, the CMG was constituted during its first meeting on December 4 and has since met every day to closely monitor all aspects of the crisis. The group’s primary objectives include restoring full operational capacity, ensuring timely and accurate communication with passengers, expediting refunds and rescheduling of flights, and facilitating the return of delayed baggage. “We continue to work around the clock to bring the network back to full capacity,” the airline stated.

The developments come amid regulatory scrutiny from the Directorate General of Civil Aviation (DGCA). The regulator issued a Show Cause Notice to IndiGo CEO Pieter Elbers on December 6, citing “significant lapses in planning, oversight, and resource management” that resulted in widespread flight cancellations and delays nationwide. The notice was a response to severe disruptions that frustrated passengers at multiple airports.

IndiGo’s Accountable Manager and Chief Executive Officer requested additional time to respond to the DGCA, citing operational constraints and the scale of the airline’s nationwide operations. In a letter dated December 7, Isidre Porqueras Orea, IndiGo’s Accountable Manager and COO, wrote that the airline required an extension “at least till 1800 hours tomorrow (08.12.2025), or such other extended period to reply, as deemed fit.”

The DGCA reviewed the request and granted a one-time 24-hour extension, setting the new deadline at 6:00 PM on December 8. The regulator clarified that no further extensions would be permitted and warned that failure to submit a comprehensive reply within the extended timeframe would lead the DGCA to proceed ex parte based on available records. The DGCA emphasized that it continues to monitor the situation closely, focusing on passenger safety, regulatory compliance, and the restoration of normal operations.

The CMG’s daily meetings underscore IndiGo’s efforts to manage the crisis internally while complying with regulatory requirements. Officials said that the group is concentrating on immediate priorities, including timely communication with passengers, handling of refunds and rescheduling, and ensuring that delayed baggage reaches its owners as quickly as possible.

This operational disruption has been one of the largest in India’s aviation sector in recent years, with thousands of flights delayed or cancelled over the past week. The DGCA’s intervention and the Show Cause Notice reflect the seriousness of the matter and the expectation that airlines maintain operational integrity and passenger service standards even during periods of regulatory change or operational stress.

IndiGo continues to coordinate with airport authorities and regulatory agencies while attempting to return its network to full capacity, signaling both the scale of the disruption and the airline’s efforts to mitigate its impact on travelers nationwide.