The Pension Transitional Arrangement Directorate (PTAD) continues to respond to concerns from pensioners regarding pension deductions, arrears, and delayed payments. Below are some examples of recent inquiries and PTAD’s responses:

Case 1: Deduction of N9,000
A pensioner reported a deduction of N9,000 from their monthly pension since September of the previous year despite multiple complaints.

PTAD Response:
PTAD requested the pensioner to send a verification slip to [email protected] for further investigation. The Directorate clarified that the Consolidated Pension Adjustment (CPA) was implemented based on grade level following directives from the NSIWC. The CPA, linked to the 2019 minimum wage approval, was applied in May 2021 with arrears covering April 2019 to April 2021. Pension increment arrears (20–28%) will apply from September 2024, but only to pensioners whose monthly pensions are correctly computed. Certain pensioners—such as those with inherited pensions or amounts exceeding grade-level limits—were excluded until corrections are made.

Case 2: Late Pension Payments
A pensioner from Ondo State reported repeated delays in receiving monthly pensions, negatively affecting PTAD’s reputation.

PTAD Response:
PTAD confirmed that the pensioner was on the payroll and advised them to obtain their bank statement from April 2025 onward to verify payments.

Case 3: Pension Reduction
A pensioner reported a reduction in monthly pension from N17,000 to N9,000.

PTAD Response:
PTAD explained that according to records, the pensioner’s payments are correct. The pensioner’s gratuity, linked to their 1993 retirement, should be paid by the state government. The pensioner was advised to provide six months of bank statements prior to retirement to assist further investigation.

Case 4: Short Payments Compared to Peers
Another pensioner reported receiving less than peers, with a monthly pension below N27,000 while others received N30,000 or more.

PTAD Response:
PTAD clarified that based on verification, the pensioner retired at Grade Level 8, Step 5, Structure HAPSS2003, and is receiving the correct pension amount.

Case 5: Verification Challenges
A pensioner who attempted to provide account details for correction could not complete the verification.

PTAD Response:
PTAD noted several attempts to contact the pensioner via phone but were unsuccessful. The pensioner was advised to call 02094621700 for assistance.

PTAD emphasizes the importance of pensioners providing accurate documentation and following verification procedures to ensure timely resolution of issues.