The Federal Competition and Consumer Protection Commission (FCCPC) has reopened the headquarters of Ikeja Electric Plc in Lagos after the electricity distribution company signed a binding undertaking to address alleged violations of consumer rights.

The development was confirmed on Friday by the FCCPC’s Director of Corporate Affairs, Ondaje Ijagwu. The company’s premises had been sealed on December 11, 2025, as part of an enforcement action by the commission.

According to the FCCPC, the enforcement followed Ikeja Electric’s failure to comply with a directive issued by the Nigerian Electricity Regulatory Commission (NERC). The directive required the company to unbundle a Maximum Demand account into 20 separate accounts for a customer who reportedly had no electricity supply for over two and a half years.

The commission stated that Ikeja Electric has now formally committed, in writing, to resolving all consumer complaints referred to it by the FCCPC within agreed timelines. It warned that any violation of the undertaking would result in renewed and more stringent enforcement actions under the Federal Competition and Consumer Protection Act (FCCPA), 2018.

Commenting on the development, the Executive Vice Chairman and Chief Executive Officer of the FCCPC, Tunji Bello, said the intervention was aimed at ensuring compliance with the law and protecting electricity consumers from prolonged service failures.

He explained that enforcement actions are not punitive for their own sake, but are designed to secure compliance and accountability from service providers.

“Where compliance is achieved and credible commitments are made, the Commission will respond appropriately,” Bello said.

He added that the decision to unseal the Ikeja Electric headquarters demonstrates the FCCPC’s balanced regulatory approach.

“We act firmly where consumer harm persists, and we de-escalate when enforceable compliance is secured. Our responsibility to protect consumers and uphold regulatory accountability remains constant,” he said.