New Delhi, Dec 6, 2025 — IndiGo CEO Pieter Elbers on Friday addressed the ongoing flight cancellations that have disrupted operations across India’s airports, apologising to customers and providing a timeline for when normal operations are expected to resume.

In a video statement, Elbers acknowledged the severe impact on passengers, particularly on December 5, which saw over 1,000 cancellations — the highest in recent weeks. “I, on behalf of all of us at IndiGo, would like to extend our sincerest apologies for the major inconvenience this has caused to many of our customers on account of delays or cancellations,” he said. He added that flight disruptions are expected to drop below 1,000 on Saturday, December 6.

Timeline for Normal Operations

Elbers cautioned that full recovery would take time due to the “size, scale and complexity” of IndiGo’s operations. He projected that flight schedules should stabilise and return to normal between December 10 and 15, 2025.

Steps Taken to Manage the Crisis

The CEO outlined three key measures IndiGo has implemented to address the disruptions and assist customers:

1. Customer Communication and Support:
   Messages regarding refunds, cancellations, and customer support measures have been disseminated via social media and direct communication channels. Call centre capacity has been increased to manage queries more efficiently.
2. Stranded Passengers:
   Priority has been given to passengers stranded at major airports to ensure they can travel as soon as possible. Elbers requested that customers with cancelled flights refrain from visiting airports unnecessarily, as notifications and alternative arrangements are being communicated directly.
3. Operational Realignment:
   Some flights were deliberately cancelled to reposition aircraft and crew, ensuring a smoother restart of operations from the following day. This alignment is intended to stabilise schedules and prevent further disruptions.

Efforts to Restore Customer Trust

Elbers praised IndiGo staff for their relentless efforts to manage the crisis. He acknowledged that these disruptions have affected customer confidence built over 19 years and emphasised the airline’s commitment to restoring and strengthening trust over time.

“Rest assured, we are doing everything in our control to not only restore your trust and belief, but strengthen it further over time,” he said.

IndiGo, India’s largest airline by market share, has faced repeated operational challenges recently, causing significant inconvenience for passengers nationwide. The measures outlined by the CEO aim to address both immediate passenger concerns and longer-term operational stability.

Passengers are advised to track live updates on IndiGo’s website and mobile platforms for the latest information on cancellations, rescheduled flights, and customer support options.

With the airline targeting December 10–15 for a full return to normal operations, industry observers are watching closely to see if IndiGo can regain its operational reliability and customer confidence in the coming days.