The Nigerian Communications Commission (NCC) has acknowledged the Quality of Service (QoS) issues plaguing telecommunications services in Abuja, causing significant disruptions to network performance for subscribers in the city.

In its official response, the NCC pointed to diesel supply disruptions as the primary cause of the service outages, especially affecting the base stations of Airtel and MTN in the affected areas. These disruptions are attributed to the actions of the National Oil and Gas Suppliers Association (NOGASA), which has caused an interruption in the supply of diesel, a critical resource for powering base stations.

The NCC explained that IHS Nigeria Limited, the colocation provider responsible for powering the affected base stations, has been unable to maintain a consistent power supply due to these challenges. The lack of a steady diesel supply has, in turn, led to significant telecommunications service outages in Abuja.

NCC’s Response:

The NCC has reiterated its commitment to restoring seamless communication services across Nigeria, particularly in the capital. The Commission is currently collaborating with major stakeholders, including service providers and licensees, to find quick and sustainable solutions to the diesel supply issue. The goal is to eliminate the bottlenecks caused by the disruption of diesel supplies and ensure uninterrupted service.

The NCC further emphasized the importance of reliable power supply to telecommunications infrastructure and acknowledged that disruptions like these can severely impact the overall telecommunication experience of Nigerians.

Commitment to Quality Service:

While addressing the public, the NCC assured subscribers that it is actively engaging with all relevant parties, including service providers, to resolve the ongoing diesel supply challenges and minimize any further disruptions. The Commission is exploring alternative solutions to ensure such problems do not arise in the future.

“We are working closely with the affected service providers to resolve these issues,” the NCC stated, urging all stakeholders to collaborate and resolve the diesel supply bottleneck.

Public Acknowledgement:

The NCC expressed its gratitude to telecommunications subscribers for their patience and understanding during this challenging period. The Commission remains committed to providing high-quality telecommunications services across the country and promised to keep the public informed about progress in restoring full service in Abuja.

As the NCC continues to work on resolving these issues, it assured Nigerians that it is taking proactive steps to ensure the growth and sustainability of telecommunications services in Nigeria.