Bhubaneswar: Odisha Chief Minister Mohan Charan Majhi on Monday highlighted the growing effectiveness of the state government’s grievance redressal mechanism, stating that 95 per cent of the complaints received at the Chief Minister’s grievance cell have been successfully resolved so far.

Majhi made the remarks while attending the first grievance hearing session of the year, which was also the 16th such session held in Bhubaneswar. Speaking to officials and participants, the chief minister said, “Of the total 13,358 complaints received at the cell, as many as 12,748 issues have been successfully addressed, reflecting a resolution rate of 95 per cent.”

He further noted that the cell had received 1,49,418 complaints through its web portal and postal services since its inception, of which approximately 1,30,845 cases—or around 88 per cent—have been resolved.

In a post on X, Majhi expressed gratitude to the public for their trust in the grievance process. “The unwavering trust and confidence of the people give us immense strength to serve them continuously. This government is a ‘people’s government’. We are committed to bridging the gap between administration and citizens, making governance more accessible. Public grievance hearings, transparent administration, and speedy action remain our top priorities. We are working to ensure that no citizen is deprived of justice,” he said.

Since the launch of the CM grievance sessions in July 2024, more than 56,028 individuals have participated in these hearings, Majhi added. The chief minister also announced plans to expand the reach of grievance hearings to additional locations across the state, with the support of district collectors, and to organize more sessions in the near future.

During Monday’s session, Majhi, accompanied by seven ministers, conducted a public hearing where he personally interacted with citizens. As part of the customary protocol, the chief minister first met 30 differently-abled and chronically ill individuals who had been waiting outside to submit their petitions. He received their complaints and instructed the officials present to take immediate action.

In line with the state government’s commitment to providing prompt relief, Majhi sanctioned medical assistance on the spot to three patients through the Single Window System. The beneficiaries included Popun Maharana of Keonjhar district, Priyabrat Pradhan of Khurda district, and Diptimayee Dash of Cuttack district, all suffering from serious medical conditions. Officials were directed to ensure timely follow-up care and support for these individuals.

The Chief Minister emphasized that the grievance cell has become an important bridge between the government and citizens, helping to strengthen trust in administration. He reiterated that the government is committed to ensuring transparency, accountability, and swift redressal of public complaints across all sectors.

Majhi’s remarks come at a time when state authorities are increasingly leveraging digital platforms and the postal system to make grievance submission and resolution more accessible. By combining technology with on-ground support, the government aims to address issues ranging from medical assistance and social welfare to civic services and administrative disputes in a timely manner.

Through these efforts, the Odisha government has sought to institutionalize a system where public grievances are addressed efficiently, reducing bureaucratic delays and ensuring citizens feel heard and supported. The high resolution rates, according to Majhi, reflect both the effectiveness of the system and the active engagement of officials at the district and state levels.

With plans to expand grievance hearings and reach more citizens in remote areas, the government hopes to further strengthen the bond between administration and the people, ensuring that justice and essential services remain within reach for all residents of Odisha.

---